FAQ

Here you find all info you need to know about Dreamfields México.
Can’t find the right answer? Please contact us and we will get back to you as soon as possible!

Tickets

Your access to Dreamfields Mexico

I bought a ticket but didn’t receive any confirmation or voucher? Where can I get it?

Did you already check your Junk mail / SPAM? Still nothing? Please follow the next steps.

  1. Go to the Superboletos website
  2. Login with your Super Boletos account
  3. Go to My Account and click on Purchase history
  4. Search for your order

Still having problems? Don’t worry! You can always contact the Super Boletos customer service by e-mail, phone or check their FAQ

Will there be tickets sold at the festival entrance?

It depends on the amount of tickets sold during the pre-sale. Prices will increase, and tickets may sell out during the pre-sale. So, to be sure, buy your tickets on time.

Where can I purchase official tickets?

Official tickets can only be purchased online via this website, Superboletos and via our official travel and ticket partners.

When and how do I receive my ticket

A few minutes after you ordered your tickets via Superboletos, you will receive a voucher per e-mail in your inbox. Be sure to also check your junk mail folder, because your e-mail could see it as spam.

Print out the voucher and go to one of the points of sale to exchange the voucher for your tickets. You can do this until 24 hours before the event. You can find the points of sale in your region at the Superboletos website.

My ticket has been stolen. What can I do?

We are very sorry, but we can’t do anything about this. All tickets have a unique code that can only be scanned once. Therefore, our ticket partner can’t provide a new one if a ticket gets stolen or lost. Make sure to keep your ticket somewhere save, don’t lose it and definitely don’t share your unique ticket code with anyone else.

Can I cancel my ticket after I bought it? No that’s not possible.

No that’s not possible.

Can I slide off my wristband and give it to a friend?

No this is not possible. Wristbands will be checked on fraud very carefully at all entrances and VIP areas.

My wristband is on too loose, what do I have to do?

All wristbands will be carefully put around your arm at the entrance. If someone at the entrance puts the wristband on too loose, make sure you tighten the wristband up yourself. Wristbrands that have been tampered with or damaged wristbands will not give you access to the festival.

I bought a ticket from somebody else. How do I know the ticket is real?

Never buy your tickets from third parties or non-official parties. We cannot guarantee that the ticket you’ve bought is legit. Please don’t risk the chance of obtaining a false ticket for too much money. Be smart and save. Buy your ticket exclusively via our the official ticket shop on this website, Superboletos or at one of our official travel partners.

Travel

Travel related questions

Do you have a question about traveling to Dreamfields México?

Please check our travel page where you can find all the information very clear and organized.

Press

Press related questions

I am a photographer/journalist, how do I get a press accreditation?

For press requests/accreditations please send an e-mail to [email protected].

The festival

Festival related questions

What is Dreamfields México

Dreamfields Festival is one of the biggest and most successful cross-over dance festivals in the Netherlands. This year we will bring it to México for the first time at Saturday the 17th and Sunday the 18th of November. Are you ready to step into a new dream?

What are the opening hours of the festival?

Saturday the 17th of November 2018, 12:00 PM – 02:00 AM

Sunday the 18th of November 2018, 12:00 PM – 12:00 AM

How old do I need to be to get access to Dreamfields México?

The festival is accessible for people who are 18 years or older. In case of doubt we will ask for a valid ID. If you become 18 in November 2018, you will get access to the festival? If you are not yet 18 years old, you cannot get access to Dreamfields México.

What items cannot be brought to festival / are forbidden at the festival?

It is forbidden for all visitors of Dreamfields México to bring the following items:

  • Glass / bottles / sharp objects / explosives / fireworks / laser pens
  • Food and beverages
  • Umbrellas
  • Instruments
  • Chains / chain-wallets
  • Any weapon or dangerous objects which could inflict danger for other visitors
  • Drugs / narcotics / mind-expanding substances
  • Deodorant, sunscreen or perfume in big bottles or sprays (normal cosmetics are allowed)
  • Professional audio and/or video/photography equipment
  • Every item that can be used to disturb the peace, endanger the safety and/or inflict damage to visitors and/or goods
  • Nationalistic symbols / fascist symbols / football shirts / political expressions / balaclavas / MC jackets
  • Flyers, buttons, stickers and other promotional items
  • Animals or pets

Find the full list here.

Access will be denied to those who do not follow these rules.

What items can I bring with me to the festival?

  • Non-professional photography equipment (any camera with a changeable lens is regarded as professional)
  • Small backpacks
  • Items in order to support visitors with a physical disability
  • Blankets / small beach towels
  • Cosmetic products, hair gel, deodorant roll-sticks

Can I leave and re-enter the festival?

It’s not possible to leave and re-enter the festival during show time.

When do you release the timetable?

We release it in the last 1 or 2 weeks before the festival.